Return Policy

You may return items within 3 days of delivery if:
The item is defective, damaged, or incorrectly supplied, or
The item is found not genuine (after verification).
Returns must be made in the same condition as received, along with original packaging & documents. Return shipping charges will be borne by the buyer. For items returned due to our error, we will cover the return shipping cost (up to the amount paid for delivery).

If you need to return an item, simply email us at info@oswal.auction, mention your order no. & product reference no. Our team will guide you with the return process. Once we receive & verify the returned item, your refund will be processed.

Refund Policy

Refunds are processed under the following conditions:
Item Not Available – If an ordered item is unavailable.
Missing Insured Items – If an insured shipment goes missing, file a complaint; after verification with the courier, the refund will be processed.
Incorrect Item Supplied – Report within 3 business days of receipt & must be returned in original condition.
Item Found Not Genuine – Provide supporting documents & photos for verification. Our team will confirm authenticity & guide the return.

Important Note:
Refunds are subject to verification of returned items.
Items returned without prior intimation or incomplete documentation may not be accepted.
Refund will be processed within 2-7 businesss days after receiving & verifying the item.
Government taxes, shipping charges, & handling fees are non-refundable, unless the return is due to our error.